## Lesson Plan: Support Services in Travel Business
### Subject: Tourism
### Grade: Senior Secondary 3
### Duration: 60 Minutes
### Lesson Topic: Support Services in Travel Business
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### Objectives:
By the end of the lesson, students should be able to:
1. Understand the various support services in the travel business.
2. Identify different types of support services available to travelers.
3. Appreciate the importance of support services in enhancing travel experiences.
4. Recognize career opportunities within support services in the travel sector.
### Materials Needed:
- Whiteboard/Chalkboard
- Markers/Chalk
- Projector and screen for presentation
- Handouts with key notes on support services in travel business
- Internet access for video presentation (optional)
- Notebooks and pens for students
### Lesson Structure:
#### Introduction (10 Minutes)
1. **Greeting and Settling Down:**
- Welcome students and take attendance.
- Briefly discuss the previous lesson to create a connection.
2. **Introduction to Topic:**
- Write the topic "Support Services in Travel Business" on the board.
- Ask students if they have ever relied on any support services while traveling. Encourage a brief discussion.
#### Direct Instruction (20 Minutes)
3. **Presentation:**
- Use a projector to display a PowerPoint presentation or similar visual aid.
- Define "Support Services" in the context of the travel business.
- Introduce key support services such as:
- Travel Agencies
- Customer Service Centers
- Accommodation Services (Hotels, Hostels, etc.)
- Transportation Services
- Tour Guides and Operators
- Emergency and Medical Services
- Insurance Services
- Currency Exchange and Financial Services
- Provide real-world examples of each service and discuss their roles in enhancing a traveler's experience.
#### Interactive Session (15 Minutes)
4. **Group Activity:**
- Divide students into small groups.
- Assign each group a different support service to explore.
- Each group will discuss the role, importance, and real-life example of their assigned service.
- Have each group present their findings briefly to the class.
#### Practical Application (10 Minutes)
5. **Case Study Analysis:**
- Hand out a short case study involving a traveler who uses multiple support services.
- As a class, identify and discuss the different support services mentioned in the case study.
- Highlight the interdependence of these services in ensuring a smooth and enjoyable travel experience.
#### Conclusion and Wrap-Up (5 Minutes)
6. **Summary:**
- Recap the key points discussed during the lesson.
- Emphasize the importance of each support service in the travel industry.
7. **Q&A Session:**
- Allow students to ask any questions they might have.
- Provide answers and clarifications as needed.
8. **Assignment:**
- Ask students to write a short essay on a specific support service they find most interesting, detailing its roles and importance in the travel business. This will be due in the next class.
### Assessment:
- Participation in group activities and discussion.
- Quality of presentation and engagement during the Interactive Session.
- Clarity and depth of understanding demonstrated in the written assignment.
### Optional:
#### Enrichment Activity:
- If time permits, show a short video clip or documentary segment that highlights behind-the-scenes work of support services in the travel industry.
#### Homework:
- Research a notable travel agency or accommodation service and present a short report on their services and customer satisfaction strategies.
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### Notes for the Teacher:
- Ensure inclusivity and proper engagement with all students during discussions.
- Encourage students to share personal travel experiences if they feel comfortable.
- Be prepared to provide additional resources or support for students needing further clarification.